| 1. Signup |
| 1.1 Personal Information |
| You agree that the information you provide to us in
your signup form is accurate and correct, and for yourself.
You agree that if your information should change at any
time then you will contact Customer Service using the
means provided within your account and notify them of
the changes immediately. |
| 1.2 Credit Card details |
| You agree that the credit card details you enter are
accurate and correct and that they are your own and no
one elses. CardBoardFish will manually authorise every
purchase to minimise errors and prevent fraud. Suspicious
details may be passed directly to the relevant law enforcement
agency. |
| 1.3 Promotion Codes |
| If entering a promotion code during signup, you agree
that you have read and understood all terms and conditions
relating to the code, and that the code was intended for
use by yourself. Promotion codes are not transferable. |
| 1.4 Acceptance |
| CardBoardFish reserves the right to decline any application
for whatever reason it sees fit. Accounts may be closed
or suspended at any time, and CardBoardFish has the right
to do this without reason or refund. Applications will
usually be processed within 12-24 hours, though may take
as long as is necessary. |
| 1.5 Cancellation |
| You can cancel your application by replying to the confirmation
email that you will receive within minutes of submitting
it. Within the reply, you must include your account name
and state your request to cancel. If your email is read
before your application is processed, your application
will be declined. Once your account is opened you can cancel
within 7 days and receive a refund for any unused credits. |
| 2. Account Use |
| 2.1 Law |
| You agree to use your account adhering to UK law. |
| 2.2 Abusive Messages |
| It is illegal to send abusive or otherwise harmful messages.
You should note that this service is not anonymous, and
that all actions conducted within your account can be
traced. CardBoardFish will always assist law enforcement
agencies in the case of illegal activity. |
| 2.3 Abuse of the System |
| Any attempt to abuse the system through use of improper
promotion codes or other methods is strictly forbidden.
Causing disruption to the service or other users, using
false credit card information or promotion codes, or gaining
more credits than you are entitled to will lead to criminal
prosecution. |
| 2.4 General |
| Your account is not transferable and you are solely
responsible for any actions carried out from within your
account. Your account is for personal use only. |
| 3. Data Storage |
| 3.1 Personal Data |
| Your personal data is stored in accordance with the
Data Protection Act 1998 on secured systems. CardBoardFish
may use your personal data to contact you if necessary. |
| 3.2 Data stored in your account |
| All data stored in your account is your responsibility
and you have sole liability for the implications of storing
such data. |
| 3.3 Data loss |
| CardBoardFish cannot be held responsible for any data
loss which occurs concerning your account. As you are
responsible for your stored data, you should keep backups
of anything important incase it cannot be recovered. |
| 3.4 Holding Data |
| CardBoardFish reserves the right to retain your data
for up to six years from your last login date. |
| 4. Topping up |
| 4.1 Credit Cards |
| You agree that the credit card details you enter are
accurate and correct and that they are your own and no
one elses. CardBoardFish will manually authorise every
purchase to minimise errors and prevent fraud. Suspicious
details may be passed directly to the relevant law enforcement
agency. |
| 4.2 Acceptance |
| You will be notified by email of your topup status,
usually within 12-24 hours. This will be in the form of an
Accept or a Decline. |
| 5. SMS |
| 5.1 SMS Expiry |
| SMS messages purchased have no expiry. However, if you
do not log in to your account for three months then you
will no longer be bound by these terms and conditions
(until you log in again, if you log in again) and your
account, including any unused credits, will be subject
to removal without refund. |
| 5.2 Coverage |
| CardBoardFish cannot guarantee SMS coverage. A coverage
list is provided at vip.cbfsms.com as a guide. You accept
that CardBoardFish will not offer a refund of credits if the network
you desire to send to is not supported - whether on the
coverage list or not. |
| 5.3 Delivery |
| CardBoardFish cannot guarantee SMS delivery. Delivery
confirmation is provided in your account as a guide. This
information is updated in realtime from the recipient
network. No refunds will be given for messages that are
not delivered, or for messages for which delivery confirmation
is not available. |
| 5.4 Content |
| You agree that you will not send SMS messages containing
illegal content from this system. It is illegal to send
SMS messages to unrelated recipients on mass (SPAM) and
also to send abusive or threatening SMS messages. CardBoardFish
will always assist law enforcement agencies in the case
of a breech. You agree not to use VIPSMS for commercial or
marketing purposes. |
| 5.5 Logging |
| All SMS messages you send are logged. You can get a
basic view of these logs in your VIPSMS Account under
the "Sent SMS" section. Just as messages cannot
be deleted from our logs, messages cannot be deleted from
the "Sent SMS" screens. We believe this is in
your interest, so you know exactly what SMS messages have
been issued from your account in your name. |
| 6. Customer Support |
| 6.1 Using Customer Support |
| Using the Help section in your VIP account, you can
send a request to Customer Services for support. We have
a zero tolerance policy regarding abuse, and any account
sending abusive or threatening messages (including messages
that contain swearing) to Customer Support will be terminated
immediately and without refund. |
| 6.2 Response Times |
| Our turnaround for Customer Support requests is 24 hours.
All support requests will receive an auto response message
to confirm receipt. If you do not receive an auto response
message at your specified email address then you should
resubmit the request after 24 hours. |
| 6.3 Confidentiality |
| All communication with Customer Support is private and
confidential and cannot be disclosed to anyone other than
yourself under any circumstances without prior permission
from Customer Support. |
| 7. Data Protection Act of 1998 |
| 7.1 Registration |
| CardBoardFish is a Registered Data Controller under
the Data Protection Act of 1998. |
| 7.2 General |
| CardBoardFish conforms with the Data Protection Act
of 1998 in full and requires you to do the same. The information
you provide must be accurate and correct and you must
inform us of any changes or inaccuracies. |
| 8. Communications |
| 8.1 Use of your Personal Information |
| In accordance with our Privacy Statement, we may contact
you using your personal details if we deem this necessary. |
| 8.2 Updates |
| You will be notified of most updates on the welcome
screen that you see when you first log into your VIP account.
These updates let you know of new features and system
issues, including maintenance. It is your responsibility
to regularly check this screen. |
| 9. General |
| 9.1 Changes to the System |
| The system, including all pricing and coverage, is subject
to change at any time without prior notice. |
| 9.2 System Availability |
| Whether for maintenance or otherwise, there will be
periods when you cannot access your VIPSMS account due
to the system being offline or unavailable. No refunds
will be given for any period where VIPSMS is unavailable
under any circumstances. |
| 9.3 Changes to the Terms and Conditions |
| The Terms and Conditions are subject to change at any
time and will be made available at this address. |
| 9.4 Release from the Terms and Conditions |
| You are bound by these terms and conditions until you
receive confirmation from us by email that your account
has been terminated and that you have been released from
these terms and conditions. |
| 9.5 Cancellation |
| Only an email from the "Help" section within
your account will be accepted as a cancellation request,
and must clearly state your wish for the account to be
closed. No refunds for any remaining credits will be given,
unless you are within 7 days of purchase. |
